Consumer Action

Alerts

Consumer Action’s Alerts highlight trends in consumer complaints, scams, outrageous fees and other notable consumer information.

Here's what you should know about the CFPB's new debt collection rule (Nov 18, 2021)
Debt collectors can soon contact you by text and through social media. Big changes are coming to the federal rule
Changes announced to the Public Service Loan Forgiveness program (Oct 28, 2021)
Thousands of previously ineligible borrowers may see their debt forgiven under the Public Service Loan Forgiveness program overhaul. The Department
The FCC must protect consumers from unwanted telemarketing and debt collection voicemails (Sep 23, 2021)
Americans are fed up with robocalls and telemarketing messages. In 2020, the Federal Trade Commission received 2.8 million complaints about robocalls. Voicemail

Watch out for tax scams during the pandemic (Jun 30, 2021)
The Internal Revenue Service's 2021 “Dirty Dozen” list warns taxpayers, tax professionals and financial institutions to be
Nuevas y no tan nuevas estafas de las que hay que cuidarse (Scams to watch out for) (Jun 04, 2021)
NOTE: For an English version of the scams covered in this alert, see our May 2021 Scam Gram! newsletter here. Consumer
Cuídese de tres nuevas estafas durante la pandemia (Three new COVID scams) (Apr 27, 2021)
NOTE: For an English version of the scams covered in this alert, see the "Tips!" section in our

Changes to California law protect consumers who owe time-barred debts (Oct 31, 2018)
A recent change to California law significantly limits the ability of debt collectors to collect a time-barred debt from a
Protecting yourself from predatory towing (Dec 17, 2017)
From Consumer Connection, a publication of the California Department of Consumer Affairs. Tow truck drivers risk their lives every day
New privacy protections for CalFresh and CalWORKs beneficiaries (Sep 22, 2016)
CalFresh (California’s food stamp program) and CalWORKs (the state’s welfare to work program) help disadvantaged families